What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping time is up to 10 days.
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Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at hello@noniva.co
Can I get a refund on my order?
We want you to love your Noniva products. If for any reason you're not completely satisfied, we're happy to help. We accept returns within 60 days of the original purchase date for orders placed on Noniva.co for all U.S. Domestic orders. Once your return is received and inspected, a refund will be issued to your original method of payment.
If your order included multiple balm sticks, such as a bundle or multi-pack, one balm may be opened and gently used for evaluation. To qualify for a full refund, all remaining balm sticks must be returned unopened and unused.
To begin a return, please email returns@noniva.co. Our team will provide you with a prepaid return shipping label along with return instructions.
Returns requested more than 60 days after the original purchase date are not eligible for a refund, exchange, or store credit.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at hello@noniva.co. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to hello@noniva.co and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.