Shipping policy

Last Updated: June 2026

At NONIVA, we are committed to delivering your order quickly and safely. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

  • United States: 3–7 business days
  • Canada: 5–10 business days
  • United Kingdom: 5–10 business days
  • Australia & New Zealand: 6–12 business days
  • Europe: 5–12 business days
  • Rest of the World: 7–15 business days

Please note that delivery times are estimates and may vary due to customs processing, weather, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free shipping may be available on qualifying orders during promotional periods.

Order Tracking

Once your order has shipped, you'll receive a tracking number via email so you can monitor your package's progress.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or local taxes imposed by your country's customs authority. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. NONIVA is not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout.

Lost or Delayed Packages

If your package appears delayed or lost, please contact us. We'll work with the shipping carrier to help locate your order and provide a resolution whenever possible.

Damaged Packages

If your order arrives damaged:

  1. Take clear photos of the package and product.
  2. Contact us within 48 hours of delivery.
  3. Include your order number and photos so we can assist you promptly.

Questions?

If you have any questions about shipping or your order, please contact our customer support team through our Contact Us page or email us at traeger.crystal@gmail.com. We'll be happy to help.